Mon Health System Selects PatientMatters for Patient Financial Advocacy | Business Wire

ORLANDO, Fla.–(BUSINESS WIRE)–PatientMatters, a patient access and advocacy solutions provider helping hospitals and health systems offer patients highly-personalized financial solutions, today announced that Mon Health System, a leading health system serving communities throughout West Virginia, has selected the company’s IntelliGuide patient advocacy solution to enhance financial assistance to its uninsured and underinsured patient populations.

Following a successful engagement with PatientMatters to create a Pre-Access Service Center, Mon Health chose to leverage the company’s advocacy services to further strengthen its ability to provide patients with a positive patient financial experience. With a blend of financial guidance, technology-enabled services and program intelligence, IntelliGuide connects uninsured patients to a broad range of federal, state and local medical benefits, such as Medicaid, Social Security, and Disability, to enhance patient access to care, increase reimbursements and improve the patient experience.

“As Mon Health System continues to expand its footprint in West Virginia, the need to expand our advocacy services became a high priority. Doing so with PatientMatters enabled us to respond effectively and with an experienced partner to meet the financial needs of our larger, diverse patient population,” said Candi Powers, Chief Revenue Cycle Officer at Mon Health System. “We want to help connect our patients to a range of federal, state and local medical benefit options. As a pioneer, PatientMatters brings both the expertise and technology to guide our patients through the complex, and often frustrating, financial process. With the success of our previous work together, PatientMatters has also proven their ability to help us improve reimbursements, allowing us to continue to deliver high-quality care to the community.”

PatientMatters will provide advocacy support to all Mon Health System owned hospitals, including Mon Health Medical Center, Mon Health Preston Memorial Hospital, and Mon Health Stonewall Jackson Memorial Hospital. With IntelliGuide, each Mon Health hospital will gain on-site support from PatientMatters’ highly-skilled and experienced advocacy team who will work directly with uninsured and underinsured patients to help connect them to public medical benefit programs.

“We’re honored to continue to support Mon Health System’s efforts to enhance patient access and improve the patient financial experience through our advocacy services,” said David Shelton, CEO at PatientMatters. “Having dedicated resources on-site who can work directly with patients and hold their hands through every step of the financial process can make a world of difference to the patient and change their entire healthcare experience. Mon Health’s commitment to its patients should be applauded and serve as a model for other health systems to follow as healthcare costs continue to increase and margins decrease.”

Since its inception in 1989, PatientMatters has obtained over $17 billion for hospitals representing nearly 4 million patients. To learn more about PatientMatters and the IntelliGuide patient advocacy solution, visit

About Mon Health System

Mon Health System is an integrated network of physician clinics, outpatient centers and hospitals in North Central West Virginia that works together to make health care more accessible and affordable to the communities it serves. It includes four hospitals – its flagship medical center, Mon Health Medical Center in Morgantown; Mon Health Preston Memorial Hospital in Kingwood; Mon Health Stonewall Jackson Memorial Hospital in Weston; affiliate, Grafton City Hospital in Grafton; Stonewall Home Oxygen Therapy; Mon Health Equipment & Supplies; Care Partners and The Village at Heritage Point. Mon Health System is also a part of many Joint Ventures such as Healthworks, Acuity Healthcare, MonEMS, Amedisys Hospice, Encompass and the Mon Health Center for Outpatient Surgery to preserve choice, improve access and ensure the highest quality of care. For more information, visit

About PatientMatters

PatientMatters brings compassion and consumerism to the financial experience of care, helping hospitals and health systems offer highly-personalized financial solutions that improve satisfaction, cash flow, profitability and outcomes. Based on decades of experience, the PatientMatters IntelliPass™ System brings together a comprehensive set of patient payment and advocacy solutions, along with intelligent workflow automation tools to ensure every patient is satisfied and providers are appropriately compensated. PatientMatters serves over 130 hospital and health systems in over 350 locations across the country, providing cutting-edge technology, financial tools, process transformation services with staff training and support to help deliver a new level of consumer-friendly healthcare. To learn more, visit